Crisis Communications and Data Breach Response for DPOs

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Crisis Communications and Data Breach Response for DPOs


Training Partners
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Next Session

09 Jan-10 Jan-11 Jan

Duration

3 days

Cost

SGD3210


Contact

+65 6974 8949 | +65 6920 5462

Email

courses@straitsinteractive.com

Ideal For
  • Head of Departments/functions with GRC roles (audit, risk, compliance)
  • Data Protection Officers
  • Compliance Managers or Personnel with data protection responsibilities
  • Also for personnel handling personal data, eg Finance, Human Resource, Sales and Marketing, IT, Customer Service.

LATEST UPDATE
Participants are required to attain a minimum of 75% training attendance and pass the associated assessment in order to be eligible for course fee funding. Click here for more information.

Data breaches are becoming more common in recent years with data protection laws requiring mandatory data breach notification - including the new amendments in Singapore PDPA. Knowing how your organisation will react to a data breach is essential and will expedite your response.

The class will be split into teams to undertake an actual simulation of being a spokesperson during a crisis communication briefing. This mock interview will be conducted by a veteran TV/media journalist and participants will get the opportunity to experience first hand, what it feels like to be quizzed by the media.

This module teaches participants how to reduce impact to their organisation and stakeholders in the event of a data breach. Participants will learn about the major issues and challenges, how to manage perceptions and reputations, manage stakeholder communication and understand the hallmarks of a well-handled crisis.

TOPICS COVERED:

  • Basics of Crisis Communication and Management
  • Data and Privacy Breaches
  • Role of DPO in Data and Privacy Breaches
  • Responding to Data Breaches (Leveraging PDPC's C-A-R-E Model)
  • Hands-on Exercises


This module is part of the Advanced Certificate in Governance, Risk Management and Data Compliance programme.


Watch our course trailer video below:


Meet our team of trainers:

Kevin Shepherdson

Kevin Shepherdson
Straits Interactive

He is the author of “99 Privacy Breaches to Beware of” and a well-qualified consultant and trainer, achieving the Fellow of Information Privacy (FIP), awarded by the International Association of Privacy Professionals (IAPP). In addition, he is a governance, risk management and compliance professional (GRCP) under the Open Compliance Ethics Group (OCEG) and an official OCEG trainer. With his background in privacy and GRC, Kevin is a leading speaker in this field and consults regularly with and for government regulators and policymakers.

 
Jill Neubronner

Jill Neubronner
The Media Consultants

She quickly became known for her insightful stories and calm demeanour as she delivered the world's biggest and most important breaking stories from around the globe. She has interviewed many world and business leaders. She is also the reliable face for Channel NewsAsia's breaking coverage of the US-North Korea and ASEAN Summits and most recently, Hong Kong’s Extradition Bill Protests.

 
Sharon Tong

Sharon Tong
The Media Consultants


Sharon Tong leads The Media Consultants. She has 20 years of experience as a TV journalist and news presenter on Channel NewsAsia. From covering politics to national disasters, you would have seen her fronting many major news events, notably the Singapore General Elections, Singapore Presidential Elections and the state funeral of Singapore’s first Prime Minister Lee Kuan Yew. Sharon is also a regular face in the media training scene, having trained CEOs, managers, academics and executives in the art of handling a media interview. She has had a hand in training leaders from organisations such as Singapore Management University, Singapore’s Ministry of Defence, Land Transport Authority, National Environment Agency and Specialist Dental Group among many others.

 
Hwee Goh

Hwee Goh
The Media Consultants

Hwee Goh is the strategic communications and editorial specialist at The Media Consultants. She spent six years as news editor at MediaCorp news, adjudicating on the day’s news releases and coverage for the various news bulletins. She worked closely with many ministries and corporations on all areas of news coverage including policy, crisis, and bilaterally-sensitive news events in her many years as journalist and editor. Her forte is in writing clearly and pointedly to get your message across. She is the go-to person if you want to learn how to write a good press release, pitched with the right news angle.

 
Eliza Teoh

Eliza Teoh
The Media Consultants

Eliza Teoh, a Singapore Press Holdings scholar, has a career spanning three decades in the media industry. In the 1990s, she was a journalist with The Straits Times Political Desk and subsequently a sub-editor. As a journalist, she interviewed political figures and Government ministers on a regular basis and was responsible for the Around Your Place weekly column. As a consultant, Eliza specialised in editorial and strategic marketing for nonprofit organisations, statutory boards, government organisations, private companies as well as international organisations.

PRE-REQUISITE
Participants should preferably have tertiary qualifications and/or at least 3 years of working experience.

LEARNING OBJECTIVES

At the end of the course, participants will be able to:

  • Develop a playbook for cyber and data incident management
  • Understand the elements of a crisis communication toolkit
  • Learn to craft messages and communicate effectively with different stakeholders such as the media, customers, clients, PDPC, employees etc.
  • Learn to manage post crisis communications in order to restore confidence in your company brand


ASSESSMENTS

As part of the requirement for SkillsFuture Singapore, there will be an assessment conducted at the end of the course. The mode of assessment, which is up to the trainer’s discretion, may be an online quiz, a presentation or based on classroom exercises.

Participants are required to attain a minimum of 75% attendance and pass the associated assessment in order to receive a digital Certificate of Proficiency issued by Singapore Management University.

For more information on assessment and re-assessment policy, click here.

CERTIFICATION

Advanced Certificate in Governance, Risk Management and Data Compliance

Participants are required to attain a minimum of 75% attendance and pass the associated assessment for each of the 6 modules within 3 years in order to be awarded the digital Advanced Certificate in Governance, Risk Management and Data Compliance issued by Singapore Management University.

  • Participants will receive the course material in the form of digital e-book. To access your digital e-book, you need to install Adobe Digital Editions or BlueFire. Visit - https://bit.ly/ade-ebook-guide for more guidance on how to open the e-book.
COMPANY-SPONSORED
PARTICIPANT PROFILE SELF-SPONSORED SME NON-SME
Singapore Citizen < 40 years old
Permanent Resident
LTVP+
$963
(Afer SSG Funding 70%)
$363
(Afer SSG Funding 70% + ETSS Funding 20%)
$963
(Afer SSG Funding 70%)
Singapore Citizen ≥ 40 years old $363
(Afer SSG Funding 70% + MCES Funding 20%)
$363
(Afer SSG Funding 70% + MCES Funding 20%)
$363
(Afer SSG Funding 70% + MCES Funding 20%)
International Participant $3,210
(No Funding)
$3,210
(No Funding)
$3,210
(No Funding)
All prices include 7% GST

Post Secondary Education Account (PSEA)

PSEA can be utilised for subsidised programmes eligible for SkillsFuture Credit support. Click here to find out more.

SELF SPONSORED

# SkillsFuture Credit

Singapore Citizens aged 25 and above may use their SkillsFuture Credits to pay for the course fees. The credits may be used on top of existing course fee funding.

This is only applicable to self-sponsored participants. Applications via MySkillsFuture.sg must be made within 60 days before course commencement.

SMU Academy has to be informed on the Claim ID no. and claim amount in order for the correct payable course fee amount to be reflected on the invoice. Please click here for more details on SkillsFuture Credit.

* Note: Participants claiming SkillsFuture credits should locate the course in Training Exchange using the Course Code/Name

# Workfare Skills Support Scheme

Workfare Skills Support (WSS) Scheme in replacement of Workfare Training Support (WTS) Scheme:

With effect from 1 July 2020, applicants who wish to apply for the WTS Scheme may refer to the WSS Scheme instead. Please click here for more details.

COMPANY SPONSORED

# Enhanced Training Support Scheme

  • Organisation must be registered or incorporated in Singapore
  • At least 30% local shareholding by Singapore Citizens or Singapore Permanent Residents
  • Employment size of not more than 200 (at group level) or with annual sales turnover (at group level) of not more than SGD100 million
  • Trainees must be hired in accordance with the Employment Act and fully sponsored by their employers for the course
  • Trainees must be Singapore Citizens or Singapore Permanent Residents


# Absentee Payroll

Companies who sponsor their employees for the course may apply for Absentee Payroll here .
For more information, please refer to:


COURSE ENQUIRY / DETAILS

For more information on course details, write to us at courses@straitsinteractive.com or call us at +65 6974 8949 / +65 6920 5462.

REGISTRATION / BILLING MATTERS

Click here to send an enquiry to SMU Academy on matters pertaining to registration and billing.

Testimonials

This is a good and useful course to help me put together a good response communication plan even though we had a few table-top exercises and response plan

Senior Executive in a non-profit organisation
March 2022

The simulation exercise of a real life breach crisis communications situation is very real and use what we have learnt and operationalised it

Participant at Course
DPO of a Non-Profit Organisation

This is a very interesting course as many of us cannot think or answer on the fly. When you are well prepared, you can minimise the negative impact of a breach. If not, you will make it worse than it already is.

Participant at Course
Sales and Marketing Department from an IT Organisation

Great to have Jill and Sharon who shared their experiences and guidance on how to deal with the media for crisis communications. Well done!

Participant at Course
Dec 2020

Trainers gave very pertinent real life context to enhance the points being put across. We therefore can relate to it better and understand the points being put across. All of them coordinate well to make the presentation very interesting and I appreciate very much what I have learnt from this course. I look forward to more of such courses.

Participant at Course
Dec 2020

All the trainers sharing their personal experience and real life events were very helpful for my better appreciation of the topic. Appreciate their inputs.

Participant at Course
Dec 2020

It is one of the rare experiences beyond text books and guidelines. Drive the messages well.

Participant at Course
Dec 2020

Although I screwed up really badly during the mock interview, it is still one of the most fascinating aspects of the course because it gives me a good idea of what can happen during a crisis interview, what should be prepared, and how flexible we should be when answering tricky questions

Participant at Course
Oct 2020

Great to have Jill and Sharon who shared their experiences and guidance on how to deal with the media for crisis communications. Well done!

Participant at Course
Oct 2020

Thank you all for the engaging session! The examples and interview scenario kept me at the edge of my seat.

Participant at Course
Oct 2020

This course is very enlightening and eye opening experience especially hearing from the actual media experts. It is also a very good exposure and this has opened our eyes on what needs to be done for a breach if it happens. This is definitely the right course for me.

DPO from Media Production Industry
June 2021

Attended many courses in Data Protection and GRC with Straits Interactive and SMU, I have always enjoyed and liked all the courses because of the in-depth insights offered, real life examples by actual experts to share their experiences and most importantly I can operationalise the information learnt from all the courses

DPO from Call Centre Service Industry
June 2021

Whilst we are looking at our own compliance in house, I took it up upon myself to learn more and upgrade my skills beyond DP operation basics. I have done my own research and asked for recommendations from friends, and the Straits Interactive name came up. Straits Interactive branding is very strong and above anyone else in the marketplace. We do have basic courses in the organisation but did not have the depth or roadmap or as comprehensive and advance

Consultant from a Government Organisation
June 2021

I have learnt a lot from this course and it is different from other courses which I have attended so far, it is a rare experience where we have actual media experts to guide and train us. This is really a higher level of experience and education

Senior Executive in a Shipping Services Organisation
June 2021

Initially, I have wanted to take only one course from the GRC roadmap but I have found it very relevant, related and interesting that I have decided to take the whole GRC roadmap courses. There are a lot of real life examples that I can resonate with. Also, we had real media experts to share their experiences and a mock scenario as an exercise

Senior Executive in an international software business
March 2022

After this course, from what I have learnt, I will need to go back to look at our policies and reworked the response plan

Head of Dept in an international insurance brokerage industry
March 2022

This is a good and useful course to help me put together a good response communication plan even though we had a few table-top exercises and response plan

Senior Executive in a non-profit organisation
March 2022

The simulation exercise of a real life breach crisis communications situation is very real and use what we have learnt and operationalised it

Participant at Course
DPO of a Non-Profit Organisation