Crisis Communications and Data Breach Response for DPOs
Crisis Communications and Data Breach Response for DPOs
Training Partners
Next Session
Duration
3 Days
Cost
SGD3270
Contact
+65 6974 8949 | +65 6920 5462
courses@straitsinteractive.com
Ideal For
- Head of Departments/functions with GRC roles (audit, risk, compliance)
- Data Protection Officers
- Compliance Managers or Personnel with data protection responsibilities
- Also for personnel handling personal data, eg Finance, Human Resource, Sales and Marketing, IT, Customer Service.
LATEST UPDATE
Participants are required to attain a minimum of 75% training attendance and pass the associated assessment in order to be eligible for course fee funding. Click here for more information.
| INTAKE INFORMATION: |
| 18 - 20 Sep 2024 [Open for Registration] Mode of Delivery: In-person |
*Online registration will close 5 calendar days before the course start date or once the maximum class size is met, whichever comes first.
Data breaches are becoming more common in recent years with data protection laws requiring mandatory data breach notification - including the new amendments in Singapore PDPA. Knowing how your organisation will react to a data breach is essential and will expedite your response.
The class will be split into teams to undertake an actual simulation of being a spokesperson during a crisis communication briefing. This mock interview will be conducted by a veteran TV/media journalist and participants will get the opportunity to experience first hand, what it feels like to be quizzed by the media.
This module teaches participants how to reduce impact to their organisation and stakeholders in the event of a data breach. Participants will learn about the major issues and challenges, how to manage perceptions and reputations, manage stakeholder communication and understand the hallmarks of a well-handled crisis.
TOPICS COVERED:
- Basics of Crisis Communication and Management
- Data and Privacy Breaches
- Role of DPO in Data and Privacy Breaches
- Responding to Data Breaches (Leveraging PDPC's C-A-R-E Model)
- Hands-on Exercises
This module is part of the Advanced Certificate in Governance, Risk Management and Data Compliance programme.
Watch our course trailer video below:
Click to watch on Youtube
Testimonials from our past course participants:
Click to watch on Youtube
Meet our team of trainers:
 | Kevin Shepherdson Kevin is the founder and CEO of Straits Interactive, which operates the ASEAN region's largest network of privacy professionals: the Data Protection Excellence (DPEX) Network. Recognised as an expert in data privacy and governance, Kevin authored the book "99 Privacy Breaches to Beware Of" and is also the official APAC trainer for both IAPP (International Association of Privacy Professionals) and the Open Compliance and Ethics Group (OCEG). |
 | Celine Chew As a Certified Information Privacy Manager (CIPM) and Head of Learning and Development of Straits Interactive, Celine provides insights into the behavioural change and learning required for teams to embrace change initiatives. She offers comprehensive training for Data Protection Officers (DPOs) and companies, propelling digital transformation in data protection and governance. Celine also has extensive training experience internationally and specialises in the social, emotional and cognitive aspects of learning. She is also an executive coach to senior executives in multinational and regional companies. Combining both her educator, musical and change management background, Celine crafted and trained a tailored curricula for educators on utilising ChatGPT for teaching and learning, training educators' adeptness with these tools. Through her hands-on approach and strategic insights, she has significantly advanced the integration of cutting-edge AI technologies in these vital areas as well as playing a crucial role for the launch of Straits first AI Data Protection Officer (DPO) Assistant toolkit. |
 | Jill Neubronner She quickly became known for her insightful stories and calm demeanour as she delivered the world's biggest and most important breaking stories from around the globe. She has interviewed many world and business leaders. She is also the reliable face for Channel NewsAsia's breaking coverage of the US-North Korea and ASEAN Summits and most recently, Hong Kong’s Extradition Bill Protests. |
 | Sharon Tong Sharon Tong leads The Media Consultants. She has 20 years of experience as a TV journalist and news presenter on Channel NewsAsia. From covering politics to national disasters, you would have seen her fronting many major news events, notably the Singapore General Elections, Singapore Presidential Elections and the state funeral of Singapore’s first Prime Minister Lee Kuan Yew. Sharon is also a regular face in the media training scene, having trained CEOs, managers, academics and executives in the art of handling a media interview. She has had a hand in training leaders from organisations such as Singapore Management University, Singapore’s Ministry of Defence, Land Transport Authority, National Environment Agency and Specialist Dental Group among many others. |
 | Hwee Goh Hwee Goh is the strategic communications and editorial specialist at The Media Consultants. She spent six years as news editor at MediaCorp news, adjudicating on the day’s news releases and coverage for the various news bulletins. She worked closely with many ministries and corporations on all areas of news coverage including policy, crisis, and bilaterally-sensitive news events in her many years as journalist and editor. Her forte is in writing clearly and pointedly to get your message across. She is the go-to person if you want to learn how to write a good press release, pitched with the right news angle. |
 | Eliza Teoh Eliza Teoh, a Singapore Press Holdings scholar, has a career spanning three decades in the media industry. In the 1990s, she was a journalist with The Straits Times Political Desk and subsequently a sub-editor. As a journalist, she interviewed political figures and Government ministers on a regular basis and was responsible for the Around Your Place weekly column. As a consultant, Eliza specialised in editorial and strategic marketing for nonprofit organisations, statutory boards, government organisations, private companies as well as international organisations. |
PRE-REQUISITE
Participants should preferably have tertiary qualifications and/or at least 3 years of working experience.
LEARNING OBJECTIVES
At the end of the course, participants will be able to:
- Develop a playbook for cyber and data incident management
- Understand the elements of a crisis communication toolkit
- Learn to craft messages and communicate effectively with different stakeholders such as the media, customers, clients, PDPC, employees etc.
- Learn to manage post crisis communications in order to restore confidence in your company brand
ASSESSMENTS
As part of the requirement for SkillsFuture Singapore, there will be an assessment conducted at the end of the course. The mode of assessment, which is up to the trainer’s discretion, may be an online quiz, a presentation or based on classroom exercises.
Participants are required to attain a minimum of 75% attendance and pass the associated assessment in order to receive a digital Certificate of Completion issued by Singapore Management University.
For more information on assessment and re-assessment policy, click here.
CERTIFICATION
Advanced Certificate in Governance, Risk Management and Data Compliance
Participants are required to attain a minimum of 75% attendance and pass the associated assessment for each of the 6 modules within 3 years in order to be awarded the digital Advanced Certificate in Governance, Risk Management and Data Compliance issued by Singapore Management University.
- Participants will receive the course material in the form of digital e-book. To access your digital e-book, you need to install Adobe Digital Editions or BlueFire. Visit - https://bit.ly/ade-ebook-guide for more guidance on how to open the e-book.
| COMPANY-SPONSORED | |||
| PARTICIPANT PROFILE | SELF-SPONSORED | SME | NON-SME |
| Singapore Citizen < 40 years old Permanent Resident LTVP+ | $981 (After SSG Funding 70%) | $381 (After SSG Funding 70% + ETSS Funding 20%) | $981 (After SSG Funding 70%) |
| Singapore Citizen ≥ 40 years old | $381 (After SSG Funding 70% + MCES Funding 20%) | $381 (After SSG Funding 70% + MCES Funding 20%) | $381 (After SSG Funding 70% + MCES Funding 20%) |
| International Participant | $3,270 (No Funding) | $3,270 (No Funding) | $3,270 (No Funding) |
| Please note that prices listed above are inclusive of the new 9% GST, applicable from January 1, 2024. | |||
Post Secondary Education Account (PSEA)
PSEA can be utilised for subsidised programmes eligible for SkillsFuture Credit support. Click here to find out more.
SELF SPONSORED
# SkillsFuture Credit
Singapore Citizens aged 25 and above may use their SkillsFuture Credits to pay for the course fees. The credits may be used on top of existing course fee funding.
This is only applicable to self-sponsored participants. Applications via MySkillsFuture.sg must be made within 60 days before course commencement.
SMU Academy has to be informed on the Claim ID no. and claim amount in order for the correct payable course fee amount to be reflected on the invoice. Please click here for more details on SkillsFuture Credit.
* Note: Participants claiming SkillsFuture credits should locate the course in Training Exchange using the Course Code/Name
# Workfare Skills Support Scheme
Workfare Skills Support (WSS) Scheme in replacement of Workfare Training Support (WTS) Scheme:
With effect from 1 July 2020, applicants who wish to apply for the WTS Scheme may refer to the WSS Scheme instead. Please click here for more details.
COMPANY SPONSORED
# Enhanced Training Support Scheme
- Organisation must be registered or incorporated in Singapore
- At least 30% local shareholding by Singapore Citizens or Singapore Permanent Residents
- Employment size of not more than 200 (at group level) or with annual sales turnover (at group level) of not more than SGD100 million
- Trainees must be hired in accordance with the Employment Act and fully sponsored by their employers for the course
- Trainees must be Singapore Citizens or Singapore Permanent Residents
# Absentee Payroll
Companies who sponsor their employees for the course may apply for Absentee Payroll here .
For more information, please refer to:
COURSE ENQUIRY / DETAILS
For more information on course details, write to us at courses@straitsinteractive.com or call us at +65 6974 8949 / +65 6920 5462.
REGISTRATION / BILLING MATTERS
Click here to send an enquiry to SMU Academy on matters pertaining to registration and billing.
Testimonials
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