WhatsApp targeted in EU consumer complaints over privacy changes

WhatsApp targeted in EU consu…

WhatsApp targeted in EU consumer complaints over privacy changes

The Jakarta Post | 2021-07-12 09:03

Facebook's WhatsApp on Monday faced a barrage of complaints by the European Consumer Organisation and others over a privacy policy update, which has prompted a global outcry and led some users to switch to rival apps Telegram and Signal. WhatsApp in January introduced a privacy policy which allows it to share some data with Facebook and other group firms. It said the changes permit users to message with businesses and would not affect personal conversations. The European Consumer Organisation (BEUC) and eight of its members criticised the changes and filed complaints with the European Commission and the European network of consumer authorities, saying WhatsApp was unfairly pressuring users to accept its new policies. "The content of these notifications, their nature, timing and recurrence put an undue pressure on users and impair their freedom of choice. As such, they are a breach o…


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