The end of 'easy' IT jobs? India's tech workforce faces AI challenges
Source: The Straits Times
Published on: 2026-04-16 21:13
NEW DELHI - Many Indian workers form the backbone of information technology firms worldwide. Ms Tanya Gupta (not her real name) has been one of them, handholding new customers for an American financial software firm in Dublin, Ireland, for nearly five years. The going was good but her annual contract was not renewed in 2026 - part of a wider move by the company to invest more in artificial intelligence, something that promises to make its output not just more efficient but also cheaper in the long run. "A lot of the repetitive work is being automated, allowing employees to focus more on higher-value, strategic and creative work," she said. "If an engineer took two days to finish a task, the same thing can now be achieved by AI in less than 30 minutes. So, logically, the company felt it does not need the same workforce size as before." The 39-year-old declined to use her real name bec...
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