MBPP first local agency to launch AI chatbot
Source: The Star
Published on: 2026-04-09 23:54
Penang Island City Council (MBPP) has launched its Gen.AI chatbot called ChatMBPP. Developed by MBPP's Smart City Unit with input from all 19 internal departments, the artificial intelligence (AI) chatbot supports four languages - Bahasa Malaysia, English, Mandarin and Tamil. ChatMBPP can respond to queries and initiate actions such as generating complaint tickets and routing them to relevant departments automatically. The system is also part of MBPP's agentic AI phase, enabling it to not only respond but trigger internal processes. The system is currently in beta, with MBPP noting that responses were AI-generated and for reference only, with accuracy to be improved over time. Penang island mayor Datuk A. Rajendran said ChatMBPP was a game changer in public service delivery, offering round-the-clock access for users to obtain information, lodge complaints and use the city council se...
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