The Straits Times | 2020-10-16 21:20
Get access to all with our no-contract promotional package at only $0.99/month for the first 3 months* A telco's artificial intelligence (AI) system recommends loyalty vouchers of different value to different customers based on how profitable these customers are for the company and the flight risk they represent. When customers query the discrepancy, how will the telco's frontline staff explain the difference? Similarly, should the AI system of a hospital's accident and emergency department allow elderly patients to jump queue solely because of their age? It is this type of ethical dilemmas that a new reference document helps organisations and tech professionals to address so as to roll out AI ethically. Launched yesterday by the Singapore Computer Society (SCS), "AI Ethics & Governance Body of Knowledge" builds on the Singapore Government's voluntary framework for the responsible …
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