Patients are using chatbots to fight medical bills, with mixed results
Source: The Star
Published on: 2026-04-09 04:45
As chatbots become a fixture in everyday medical care, patients are using them not only to make lists of questions for doctors' visits or decipher test results, but increasingly to pick apart the financial paperwork that follows, including challenging medical bills. When Jackie Davalos, 34, received a notice from a collections agency that she owed US$22,604 (RM89,975) to a hospital for an emergency room visit after she fell down some stairs two years earlier, her partner, Walter Kerr, used the chatbot Claude to help challenge the hospital's charges. Kerr, 39, an executive at a global development nonprofit, said the chatbot had proved a useful adviser, "but not a perfect one." At a time when health care costs top Americans' financial worries, more patients are turning to chatbots like Claude or ChatGPT as a no-cost, do-it-yourself way to navigate problems with medical bills or insuranc...
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