Lawmakers question if JetBlue is using personal data to set ticket prices
Source: CNA
Published on: 2026-04-21 15:49
WASHINGTON, April 21 : Two Democratic lawmakers on Tuesday asked JetBlue Airways to answer questions about whether it was using customer personal data to set ticket prices after a company social media post sparked concerns. On Saturday, JetBlue's X account suggested a customer try clearing their "cache and cookies or booking with an incognito window" after the customer complained about a $230 increase in their ticket price after only one day. The customer said they were trying to "make it to a funeral." JetBlue, which did not immediately comment on the letter, told Reuters on Monday the post in response to a customer was made in error and that prices are not determined by cached data or other personal data, but added "fares can change at any moment as seats are purchased or as inventory is adjusted based on demand, and are not guaranteed until a purchase is completed." Representative ...
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