Only 1 in 5 people in Hong Kong trust banks to stop deepfake scams
Source: Asian Banking & Finance
Published on: 2026-11-01 21:45
FIS finds 41% have experienced or know someone targeted by AI impersonation fraud. Only a fifth of (23%) of Hong Kong consumers are confident their banks could stop a deepfake scam before money leaves their accounts, the lowest proportion amongst four markets surveyed by financial technology company FIS. The 2026 FIS Consumer Pulse Survey found that 41% of respondents said they or someone they knew had been targeted by an artificial intelligence (AI) deepfake or impersonation scam, whilst only 19% were confident their banks would refund stolen money. Despite these concerns, 62% of respondents had used generative AI for financial matters in the past 12 months, whilst 74% were familiar with AI-powered banking services that can act on customers' behalf. About 46% were comfortable allowing AI to move some of their money without approving every transaction, but only 17% were willing to ha...
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