Singtel honoured at Singapore Business Review Technology Excellence Awards 2026 for advancing digital innovation
Source: Singapore Business Review
Published on: 2026-04-10 02:36
It clinched the AI - Telecommunications Award for its AI Contact Centre, and Enterprise Software - Telecommunications Award for its Empower Platform Digital Ecosystem. Singtel was awarded accolades for its AI-powered virtual assistant that delivers fast, seamless and tailored customer support, and its Empower Platform Digital Ecosystem that enables a connected and collaborative ecosystem with innovative services and personalised insights. Singtel's Contact Centre introduced an omnichannel generative AI-powered assistant to transform customer support across both voice and digital channels. The multilingual virtual assistant now supports customer enquiries across messaging platforms and phone channels, while integrated speech-to-text and voice synthesis capabilities enable the handling of more complex interactions. The solution also supports end-to-end tasks such as appointment schedulin...
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