Indonesia Businesses Urged to Move Beyond AI Pilot Projects
Source: Jakarta Globe
Published on: 2026-10-09 13:02
Jakarta. Indonesian companies risk missing out on artificial intelligence-driven productivity gains by remaining stuck in small-scale pilot projects instead of deploying the technology across their operations, according to a senior Salesforce executive. Paul Carvouni, Salesforce's senior vice president and general manager for ASEAN, said businesses needed to move beyond experimentation by investing in workforce training, redesigning operational processes, and strengthening safeguards for AI systems. Indonesia has rapidly adopted digital technologies, from mobile banking to e-commerce, but turning that uptake into measurable productivity improvements remains a challenge as the country seeks to achieve high-income status by 2045. The next phase of AI development, involving autonomous systems known as AI agents that can reason and execute tasks, will require companies to rethink how work...
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