How Zoom evolved from video tool to AI work platform

Source: The Manila times
Published on: 2026-06-20 16:10

I SPENT my last birthday the way I have spent the previous six -- on a Zoom call with my siblings, separated by a few time zones and one weak connection. Between the off-key singing and a frozen screen, one of us did the math. We had marked six birthdays inside the same video window, and we only noticed because the years had quietly added up. That is what most of us still use Zoom for. We turn to it for the family party, the reunion with relatives overseas, the class or medical consultation we could not travel for. In 2020, it became a verb because it was simple. You sent a link, people clicked, and the window opened. Nothing else was asked of you. The company behind that window has been busy becoming something else. On June 1, Zoom announced ZoomMate, an "agentic" workspace built on artificial intelligence (AI). Strip away the label and the move is straightforward. Zoom wants to go fr...

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