Tallence Launches THOR Voice AI to Enable Carrier-Grade In-Call AI Assistants for Operators
Source: thefastmode.com
Published on: 2026-03-02 13:11
Tallence AG today announces the launch of THOR Voice AI, a carrier-grade solution that enables telecom operators to embed real-time AI assistants directly into live phone calls -- as a secure, network-native service layer. As voice regains strategic importance in the AI era, operators are facing a new opportunity window. According to Juniper Research, voice traffic handled via CCaaS platforms is expected to grow from 24 billion interactions in 2025 to more than 39 billion by 2029 -- driven by AI voicebots and increasingly complex customer interactions. THOR Voice AI positions operators at the center of this shift. The allows AI agents to join live calls in real time -- providing contextual customer support, translating conversations, generating summaries, scheduling appointments, qualifying leads, and triggering backend workflows. Crucially, this happens without apps, new devices or OT...
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