Grab users raise privacy concerns over default audio recordi...

SINGAPORE - Some users of ride-hailing app Grab were caught off-guard when they realised an audio recording safety feature was switched on by default, saying they did not recall receiving a notification about it. But Grab told The Straits Times on Feb 11 it had informed users about the new arrangement, under which AudioProtect, the app's voice recording feature, would be turned on by default. The company said users should have received in-app messages and push notifications for one month after booking the first ride with the feature activated. AudioProtect acts as a safety measure for users and drivers during a ride, as these recordings can be used to resolve issues arising from safety incidents more efficiently. From Oct 2023, a microphone logo would appear in-app during each ride while the feature is enabled. This is part of the second stage of a trial conducted by Grab with appro...